The Mobile Marketing Blog - TellMyCell

More and More Research Tells Us Millennials Can’t Do Without Text

Many recent studies into the preferences and habits of millennials found that they are more engaged with mobile technology than any other group. They also delivered some important insights about the ways in which millennials use smartphones.

Some 500 young people, surveyed by Retale, responded to a series of questions about mobile usage; the research found that 94% of millennials regularly use geo-location technology, and 84% say they act on push notifications. Nearly two thirds use their smartphones to look for coupons or discounts for immediate use, while a third use them to research product information for later purchase.

Whatever they use their mobile device for, the very presence of the device on or near their person is non-negotiable. Zogby reports that 87% of millennials are never without their phone, and 80% start their day by reaching for their device.

Another piece of research - from the OpenMarket - reveals that 76% of millennials would rather sacrifice phone calls than text messaging, citing convenience as the reason. But most interesting to mobile marketers is the fact that millennials would rather receive text messages for business transactions, including payment and appointment reminders, and special promotions. 

Furthermore, a Gallup poll surveyed 18 to 29 year olds and found monthly texting rates have more than doubled in the last two years.

And still the number of phone calls made by this demographic continues to decline. According to the Zogby research, 4/5 of young people spend at least two hours per day on their phone. Yet hardly any of them use it to make calls. For older generations, this may be hard to understand, but there are a few factors at play:

 

• Many young people view phone calls as intrusive and presumptuous, putting expectations on the recipient of the call to drop everything they’re doing and pay attention to the caller. Texting eliminates this problem because it doesn’t require a real-time response. 
• Privacy is not something millennials care too much about. They’ve been giving up personal details and consent regarding how their data is shared since they can remember, all in exchange for the convenience of increasingly sophisticated technology. The notion that you would mind companies knowing what you’re talking about is an alien one, and thus no bar to sending reams of your most personal information into the digital ether.
• Texting does away with a lot of the niceties of a phone call, while maximizing the useful information. If you need to simply find out where you’re meeting people for a night out, an address can be stated in a text message - a message that’s also a hyperlink to the map of the location which you can plan the best route to with GPS, all while checking out the menu as you walk. If a millennial texts such a request to their friend, a phone call returned would be annoying!

 

This understanding of what phones are for is so radically different to what baby boomers and - for their childhood at least - Gen Y-ers used them for, it can be difficult to get your head around. But seeing the smartphone from the perspective of young people will help you craft a more effective mobile marketing campaign. Hope we’ve helped!

Can Mobile Technology Revolutionize Healthcare?

One of the hottest topics to hit the campaign trail this year is healthcare. Both Democrats and the GOP have spent time discussing the sustainability of President Obama’s universal healthcare system (Affordable Care Act), spurring much political debate along the way. However, what you haven’t heard any of the presidential candidates talk about is mobile technology, and how smartphones could be the key to revolutionizing our crippled healthcare system. 

 

A Booming Industry 

This year, at the Mobile World Conference and South by Southwest Interactive Conference, people were talking about mobile technology and healthcare—and they weren’t just talking about new jogging apps and calorie calculators. More than 100,000 mobile health apps are in app stores worldwide; it is estimated that by 2017, these apps will reach a combined total value of $26 billion. If apps are any indication of smartphone users’ interests, it’s clear that healthcare and wellness are fast becoming a priority in the online mobile space. 

Improving healthcare in the mobile age isn’t just about people and their phones; it’s about streamlining cumbersome administrative costs and adding much-needed transparency to insurance. This is where a lot of the current debate stems from—financial missteps that have cost the American public its peace of mind. However, these worries might soon have a solution. 

 

Better Technology, Improved Treatment 

One of the greatest challenges faced by our healthcare system today is the lack of resources we have to treat one of our largest aging populations: baby boomers. These individuals will need better access to healthcare, and they’re going to need more of it, as they get older. Mobile technology could greatly reduce the strain of this burden by offering patients more access to their physicians, as well as reducing administrative costs with automated reminders for appointments, prescription refills, emergency services and more, all available via text. 

Reducing administrative costs will also be achieved by streamlining communications among patients, providers, and insurance companies. Digitalized communications, as well as electronic records, will reduce the time it takes to receive services. Electronic healthcare records will also allow physicians to offer more personalized care. Increased data and analytics can provide contextual clues about patient behavior that doctors have never had access to. This is especially true in developing areas of the world, where healthcare is often limited. 

Saving Lives 

Advancements in mobile technology, including Near Field Communication (NFC), iBeacon technology, and geo targeting are tools that we can use at home and abroad to improve healthcare on a global scare. Take text messaging, for example: SMS has already been used in several studies to help manage the treatment of diseases like diabetes. It’s also helped patients kick bad habits like smoking and combat maternal and child mortality rates in countries like Rwanda. We may take SMS text for granted, but when healthcare is severely lacking, it could be the only lifeline available. 

This is a reality that Penn State Associate Professor Richard Lomotley knows all to well. In 2015, Lomotley lost a family member living in rural Ghana to a snakebite. 

“It shouldn’t happen when information about symptoms and emergency instructions [is] only a fingertip away,” said Lomotley. 

But it does happen, all the time. 

Mobile technology is going to give us the tools we need to revolutionize the medical industry, in ways we can’t yet predict. From wearable technology and better user experiences, to real-time monitoring of sick patients, mobile technology should be at the center of the political discussion. 

 

Clear Majority of Millennials Respond to Push Notifications

A recent study into the preferences of millennials found that, unsurprisingly, they are the most highly engaged group when it comes to mobile technology. The research provides yet more evidence that any forward-thinking marketing campaign must take this demographic seriously. 

Among the key findings:

 

• 94% of millennials regularly use apps with geo-location technology, with both Android and Apple users equally keen on such tools
• A majority of millennials (84%) say they act on push notifications, with men responding at a slightly higher rate than women, and more iPhone users (92%) responding to push notifications than Android owners
• In terms of the kinds of information millennials are looking for, 61% like coupons or discounts for immediate use; 35% prefer to receive the latest product information; only 16% of respondents said they used mobile devices for ‘in-store guidance’

 

The 500 millennials surveyed also described the circumstances in which they would not respond to a push notification. The most common reasons were: lack of relevance (39%); intrusiveness (34%); receiving too many notifications (25%) and a lack of attractive deals.

As esoteric as they can appear, these studies provide crucial information to the modern business. Millennials now outnumber baby boomers, and their buying power is at an all-time high. Even with a slower economy and higher cost of living than their parents enjoyed, one can reasonably expect millennials to continue increasing their financial clout. Right now, the median income for those at the younger end of the demographic (ie born in the 90s) is around $25,000; thirtysomethings towards the top of the range earn double that. With 23% having a bachelor’s degree or higher, millennials are the most highly educated generation in history. 

The study - conducted by Retale - is just one fraction of the market research honing in on millennials, and how to predict and capitalize on their preferences and habits. Research from Zogby corroborates the suggestion that millennials are more wedded to their mobile device than any other group, with 87% reporting that their phone ‘never leaves their side’ and 80% claiming the first thing they do in the morning is to reach for their smartphone. Around 78% said they spend at least two hours per day on their phone. 

 

The 2016 Effective Mobile Marketing Awards

These days, there’s an award ceremony for just about everything—mobile marketing included. 

Honoring the men, women, and collaborative teams that conceptualize and deliver the most compelling media via mobile, this year’s Effective Mobile Marketing Awards will be held in London, on Nov. 17, 2016. 

Big brands and unknown startups alike will toast one another at this gala-style celebration produced by the industry’s leading publication and mobile authority, Mobile Marketing Magazine. 

 

An International Celebration 

This is the sixth year that the publication will produce the anticipated awards ceremony, covering more than 36 categories of all things mobile, including services like Most Effective Publisher Offering; products like Most Effective In-Car App; and mobile marketing campaigns such as Most Effective Brand Campaign. 

With such broad categories, it’s no wonder that a wide range of mobile marketers gather each year to compete for recognition among their peers. 

Notable winners from last year’s awards include Audi, winner of Most Effective Brand; Start-up of the Year went to UsherU, and Most Effective Mobile First Solution went to Domino’s Pizza and Future Platforms.

The event also serves as a valuable networking opportunity. David Murphy, editorial director and co-founder of Dot Media, is the brainchild behind Mobile Marketing Magazine, founded in 2005, and the awards ceremony.

Murphy also manages the magazine’s speaker program and other mobile marketing events, like the Mobile Marketing Summits. He presented several of the awards at last year’s awards ceremony, and will likely be a big part of this year’s event. 

 

How to Enter 

The entry process has been streamlined this year, thanks in part to a new awards portal system, where you can now submit entries and supporting materials with an account that allows you to stop and start your application process as need be. 

The entry period is open now through August 5. Early bird applicants will receive a discount if they submit their applications before July 22. The cost to enter is £175 per entry, per category.

This year, the awards show has launched a People’s Choice Awards Category, in which the industry picks the shortlist and the winners. 

A new crop of judges has been selected for this year’s awards show as well, including industry leaders like Elaine Smith, head of digital product management at House of Fraser, and Glynn Pegler, CEO of Culture Group.

For mobile marketers, and digital media players of all backgrounds, this annual event showcases a year’s work in vivid color, and recognizes many of the people involved in prolific mobile campaigns. Brands usually get the credit for viral media, but this awards show lets the minds behind the campaigns take center stage. 

FordPass App Promises 'Mobility Solutions' That Go Beyond Cars

Ford is entering the mobile technology ring with the launch of a new app. The company announced the FordPass mobile app in January of this year at the North American International Auto Show. The app is designed to help people get “from here to there,” whether by Ford vehicle, public transportation, ride-sharing or rent-a-bike service, or another car. There’s even a parking assistance feature. 

 

A ‘Marketplace for Mobility Solutions’

The idea behind the FordPass app is to provide consumers with “a marketplace for mobility solutions.” Spokespeople for the renowned vehicle brand note that while the core business concerns selling vehicles, the whole industry is shifting to serve consumers’ general mobility needs. This includes consumers who don’t always require a vehicle to go from “here to there.” 

Vehicle sharing is increasingly commonplace, a fact that Ford recognizes. The company is subsequently crafting a “whole ecosystem” that extends beyond standard vehicle buying and current customers to include non-Ford owners. 

 

What the App Does

FordPass revolves around the ‘My Vehicles’ feature that lets drivers add their cars and trucks and review basic model details, such as when the vehicle was purchased, current fuel level, color, and how many miles it has. Product recalls are also included if necessary. This may be accomplished by scanning a vehicle’s barcode. 

In addition to providing useful vehicle information, the mobile app functions as an extra key capable of remotely locking and unlocking the vehicle and starting the engine. However, this feature is only usable on cars with modern functionalities, such as the 2017 Ford Escape. The feature is indicative of things to come, as key access is one of the biggest issues currently surrounding car-sharing. 

Other app features include parking assistance, which allows drivers to take photos of where they parked and save related maps. The app offers a number of features, but Ford is hoping to create one app to rule them all rather than sticking drivers with multiple car apps. 

 

Loyalty Program

Ford wants not only to maintain its existing client base, but also to attract new customers through a loyalty program. The program will launch later this year in the U.S. and is set to be the brand’s first-ever “global loyalty scheme.” Points are accrued by buying a Ford vehicle, scheduling a car share or parking space through the app, and filling up on gas at a partnered BP garage, among other things. These points are redeemed to provide free oil changes, free winter check with new windshield wipers, and essentially anything else available through FordPass. 

The vehicle brand is (obviously) hoping for great success with the mobile app, as it aims to be the “Apple of the mobility world.” 

 

Apple Is Finally Making a Budget Phone

 

In late January, Apple’s CEO Tim Cook announced that Apple had achieved its most successful quarter—an impressive $76 billion in revenue and $18.4 billion in profits. Sounds pretty good, right? But what else would we expect from the one of most innovative companies in mobile technology? After all, the company has earned the title of “world’s most valuable,” and by all accounts it’s the most successful company of the 21^st century. 

So, if profits are sky high, and more products like the Apple Watch are in the works, why would Apple release a budget device last week?

 

What’s in a Name?

Before we get into why Apple would release a budget smartphone, let’s take a look at the device itself. The iPhone SE is the cheapest phone Apple has ever introduced to market. Basic specs include a modest 4-inch screen, 326 ppi, embedded M9 motion processor, 12-megapixle iSight camera, and Touch ID on the Home button. 

Truth be told, this phone isn’t exactly new. Said Kate Knibbs of Gizmodo, “There is nothing new or distinctive in the size, shape, look, hardware, or software of the iPhone SE.”

Apple’s ‘new’ budget phone is more-or-less the iPhone 5S, but it’s been relabeled a low-cost smartphone to meet specific market trends that could otherwise cause problems for the company.

 

The Big Picture

Apple closed a huge quarter in December of last year. While it was, strictly speaking, the most profitable quarter the company had ever seen, these four months were only about 2 percent more profitable than the same time from the year before. 

This information is relevant for a few reasons. Apple’s year-over-year trends between 2010 and 2015 were far more significant. For example, between 2014 and 2015, Apple enjoyed a 30 percent increase in sales, and revenues were skyrocketing fivefold in some cases. But that’s not what we’re seeing from the company anymore. 

Apple has done a great job of maintaining the company’s position as a luxury brand—new phones usually go for as much as $650, a hard pill to swallow if you’re used to operating a cheaper device. The 16GB iPhone SE will cost about $399, with payment plan options available. Apple’s even offering free phones for people who sign up for a special two-year contract. So, how does this fit into the big picture of why Apple is offering a budget phone at all?

 

Why Now?

Until recently, Apple’s product lifecycle was pretty short—people would get a new phone before there was anything wrong with the old one. But that’s slowing down on several fronts, particularly in China, where budget phones have become increasingly successful.

If the product lifecycle is lengthened, Apple has no choice but to go after new users, users who may prefer smaller devices, or users who could never afford a $650 phone. 

Repacking old phone iterations isn’t a bad idea—but it certainly makes you wonder why the phone was so much more money in the first place. In some ways, this undermines the company’s luxury branding, cheapening the value of each new device or wearable that comes to market. If everyone has an iPhone, it’s hard to call one a luxury item. 

 

Israel Launches Distress App with Texting and Video Capabilities

Mobile technology is increasingly being used by police departments and first response units across the United States. Text 911 in particular has proven highly successful, often in emergency situations where texting is the safest option.

Now, emergency responders across the world are following suit. Israel is the latest country to introduce various text message services, but they’ve gone further still, with live video distress call capabilities. The first-of-its kind service could be a real boon not just to citizens in trouble, but as part of evidence gathering that could help convict offenders.

Until now, Israel - like most countries - has used an outdated emergency call system, which only takes voice calls. By not making full use of the technology available to the vast majority of the public, emergency services respond more slowly, with a greater a risk of miscommunication, wasted resources and, ultimately, a citizenry that isn’t as safe as it could be.

Israel sought to improve the situation when it launched its groundbreaking platform across the country earlier this month. It enables emergency operators to see a live video stream of whatever crime or crimes are unfolding, as well as communicate with victims via text message and precisely locate where help is needed.

Available as a phone app, the country hopes to export the technology around the world. And in an unstable geopolitical climate, with mass casualty events unfolding everywhere you look, the potential is obvious - not least in the United States, where some 240 million 911 emergency calls are placed every year. Without geo location technology, the best emergency responders can do (in the event of receiving a call where the caller can’t provide information) is locate the closest cell tower. Accuracy is changeable, and never perfect - a huge problem in an emergency situation where every second counts.

5 Things Healthcare Professionals Want From Mobile Tech

Electronic health records (EHRs) are digital tech cornerstones for many in the healthcare industry. However, physicians cite several complaints regarding these records. These include patient management, communication, and scheduling issues, among others. Physicians are subsequently calling for numerous mobile tech reforms to make their jobs easier, with the top five including: 

 

1. Privacy and Security

Privacy and security are among the top physician concerns in terms of EHRs. Physicians often use smartphones to access patient records, communicate with members of their staff, and handle personal communications. Keeping patient information secure and confidential is an essential component of the healthcare industry, and mobile tech must ensure the information remains private. Samsung’s KNOX Workspace is among the containerization solutions utilized so physicians may separate professional communications from private ones while still using the same device. 

 

2. Patient Management Medical Apps

Physicians increasingly use apps that make it simple for patients to share data about their medical conditions, such as diabetes and COPD, and learn more about them. These apps must be able to connect with EHRs for physicians and patients to use them effectively. 

 

3. Patient Scheduling Tools

Device-based appointment scheduling tools are something both physicians and patients applaud as highly convenient, as they seriously decrease no-shows and therefore assorted costs. ZocDoc is one example, with the app allowing patients to schedule appointments and enjoy connections with medical facilities. It also allows physicians to further advertise their services and ensure patients remember the days and times of their appointments. If a patient must cancel, the medical facility can easily schedule another patient in the time slot. 

 

4. Reference Tools and Journals

Physicians often use mobile tools for reference reasons. The ability to access medical journals, reference data, textbooks, and other continuing education materials through mobile means is an invaluable asset to physicians, as it increases efficiency as well as convenience. 

 

5. Remote Patient Monitoring

Physicians also want remote patient monitoring, which is now available on their smartphones in addition to their patients’ devices. Longer-term data trends regarding blood pressure, weight, glucose management, and heart rate offer assistance and guidance in between doctors’ visits, resulting in improved care and patient safety. A great example is a patient being able to view his or her insulin pump data on a smartphone, and wirelessly transmit the data from implantable pacemakers and defibrillators.

The ability to communicate with patients, access important resources, schedule and re-schedule appointments, and more equals the ability to transform the healthcare industry and arguably make the jobs of physicians around the country much more streamlined. The healthcare industry is considered “late to the game” in regards to mobile tech use, however both physicians and their patients are eager to see changes implemented. Making certain mobile options for physicians and patients are completely secure is probably the most important issue of the moment, with many more convenient possibilities likely to follow once the security issue is resolved. Physicians are quite tech-happy, after all. 

Two Samsung Devices Launched in India This Month

Samsung has launched two more flagship devices, the Galaxy S7 and Galaxy S7 edge, which will make their way to the Indian market in the second week of March. The mobile device juggernaut is hoping to improve sales and breathe new life into the slowing smartphone industry. 

 

An Important Market

India is recognized as an important market with regard to virtual reality handsets, and the country is seeing an increase in sales despite the current global sale decrease. Research firm IDC notes that the global smartphone market saw shipments increasing from 1.30 million units in 2014 10.1 percent to 1.43 billion units in 2015. India is currently one of the world’s fastest-growing global markets thanks to shipments increasing by 28.8 percent in 2015 to 103.6 million units over the previous year.

Samsung is a leader in both the Indian and global markets, as it had over 21.4 percent of the global market share by the end of the December 2015 quarter. The company has a 26.8 percent share in India. 

 

More “Convenient and Fun” 

Samsung Electronics President of Mobile Communications Business, DJ Koh, notes that the tech giant believes in a world that’s “brighter, sharper, more convenient, and more fun.” Samsung continually aims to deliver on this vision via the Galaxy S7 and Galaxy S7 by combining functionality with elegant design. The intended result is a “seamless mobile experience.” 

Both phones feature the first dual pixel camera on a smartphone, which is designed to produce brighter and sharper images whatever the light situation due to their apertures opening wider and letting in more light. These phones’ shutters don’t require staying open as long, which significantly reduces the chances of blurry images. The Galaxy S7 is 5.1 inches, while the Galaxy S7 Edge is 5.5 inches. Each features 3D glass and metal construction, and is dust and water-resistant. 

There’s also a hybrid SIM card tray that allows you to insert a microSD card for up to 200GB of additional storage. In some countries, the tray may be used in conjunction with a dual SIM card. Both phones work with the $100 Gear virtual reality headset Samsung unveiled last fall. Additionally, the tech company is working on a 360-degree camera that makes it possible for anyone to capture and share virtual reality images. The Gear 360 camera will be available within a few months.

 

Teaming With Facebook

Samsung is currently working with Facebook to stress the virtual reality aspect of mobile phones and social media platforms. Mark Zuckerberg joined Samsung at the Mobile World Congress show in Barcelona, Spain, to announce the partnership, where he noted that while virtual reality has mainly been used for gaming purposes, its role is changing. This is why Facebook is making the investment: to “deliver these social experiences.” 

The new phones begin shipping on March 1, and Samsung is offering advanced order options. Free Gear VR headsets will be available in some markets to those who place advanced orders, including the U.S. 

 

Getting Fit? There are Multiple Apps for That

There are about a billion excuses to choose from if you’re trying to avoid the gym. 

Lucky for you, there’s an app out there to help make your personal fitness struggle more manageable and more fun. Whether you’re an overeater, late night drinker, or just need help staying motivated, there’s no better time to get in shape, thanks to these useful fitness apps. 

 

For the Overeater 

Who has time to keep a food journal or attend weekly meetings with a support group? The Rise app, available for iOS, is the easiest way to manage eating behavior and gain professional guidance from a registered dietician from your smart device. For about $20 a month, you can snap pictures of all your meals and send them to your personal dietician. He or she will review your meals and make healthy suggestions that align with your discussed fitness goals.

Also for the overeater, Amount is a nifty app that lets you convert serving sizes on all your favorite recipes so you’re able to stick to portions that will keep you on track. The app is 99 cents and available for iOS. 

 

For the Unmotivated 

A lot of people complain that working out isn’t fun. More fun means better workouts, and what’s more fun than running from zombies? Zombies, Run! 3 is a popular app that mixes fun gamification features with an easy-to-use interface. Every step and every mile awards you points, supplies, and tools to defend against the Zombie attack. With more than one million runners already playing, this is a way to join a community committed to fun and fitness. Get Zombies, Run! 3 on Android and iOS for $3.99. 

Feeling a bit philanthropic? Motivate your workout routine with Charity Miles, an app that donates money to nonprofits with every mile you run, walk, or bike. Pick your charity and get moving—these small contributions add up to big change for participating charities. Get Charity Miles for free on iOS and Android. 

 

For the Busy-Body 

Between working a 9-to-5 job and spending time with family and friends, just finding the time to go to the gym can be extremely difficult. Busybodies need help organizing their schedule and staying on track. Sunrise is an app that connects all your calendars from social media and email into one convenient app. Manage your gym time around your schedule and never miss picking up the kids from soccer practice again. 

Vida is another great option for people on the go. Pick a personal trainer that fits your lifestyle. Then, discuss your fitness goals—from managing serious weight loss to improving chronic conditions like diabetes. You can chat or Face Time with your trainer when it’s convenient for you and keep track of your progress using Apple’s Heath Kit. For $15 a week, Vida is a great bargain for busy men and women. 

Everyone’s got an excuse. This year, you can overcome yours with these useful fitness apps.